Our Contract

Valencia Mountain Enthusiasts provides trips for adults. You must be at least 18 years of age to make a booking or attend any of our trips. Children and teenagers younger than 18 years of age must have an accompanying person with them at all times.

We do not accept pets on trips due to safety reasons. Pets can distract others and cause a tripping risk or trigger allergies.

In case you do not comply with the above regulations, you will not be accepted onto the trip and no refund will be due or offered.

All events are run by Valencia Mountain Enthusiasts and by booking or participating in a trip with us you are agreeing to these Terms and Conditions.

If you make a booking on behalf of another person, you guarantee that you have the authority and legal capacity to accept and do accept these Terms on behalf of the other person/s and you become the “lead name”. As the lead name for a booking we will only deal with you regarding all correspondence, changes, amendments and cancellations.

Medical conditions and emergency treatment

Your personal safety is of paramount importance to us and therefore you are required to ensure that you are medically fit for the trip you have booked.

You are as well required to advise us not later than 2 days before the trip of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip, including but not limited to, conditions such as asthma, diabetes and allergies. If you have a medical condition that may affect the health or safety of others you are required to contact us before booking your trip.

First Aid

All hikes are led by a trained hike leader and Red Cross qualified Outdoor Activity First Aider.
In the event of a medical emergency arising you consent to the administration of First Aid measures as may be determined necessary by the group leader or any other person present with current First Aid training. You further consent to any medical treatment being administered by the Emergency Services of the country that you are in if they deem suitable or necessary.

Personal Statement and Insurance

I understand that by taking part in activities Valencia Mountain Enthusiasts offer such as hiking, trekking and mountain biking, there is a risk element that I accept. I further confirm that I am medically fit to take part in such activities.
I also assume responsibility of keeping myself safe – such as, but not limited to being careful when walking on slippery surfaces or close to electric fences and barbed wire; as well staying away from cliff edges. I declare I will not to do anything to put any other person or property at risk.

In case you fail to fulfill these requirements, Valencia Mountain Enthusiasts reserve the right to cancel your booking or your participation in certain activities without the right to a refund.

We advise you not to bring valuables on our trips. All baggage and personal items brought are done so at your own risk and knowing that Valencia Mountain Enthusiasts do not have insurance for them. We will not be responsible for any loss, damage or accident to any personal property.

Payment and Refunds

Overnight trips

For trips involving an overnight stay, a deposit is required at the time of booking, with a subsequent full payment within the time frame specified in the event.

Once the deadline for full payment for an overnight trip has been surpassed, we are unable to provide a refund if you aren’t able to travel due to personal circumstances. In this case we suggest that you advertise your fully paid space for sell on the event page – however this is only possible once the trip is full and sold out.

Whilst we try to ensure single gender rooms, this is not always possible and cannot be guaranteed, if a single gender room is an essential requirement of your booking please let us know in advance.

Day trips

Payments for day hikes are refundable up to 48 hours prior to the hike starting time.

Cancellation or Alteration of Trips

Some advertised walks on trips are weather dependent thus are subject to change if necessitated by safety considerations.

Valencia Mountain Enthusiasts reserves the right in any circumstances to cancel your holiday arrangements. We will not cancel a trip less than 14 days before departure except in cases of force majeure, unavoidable and extraordinary circumstances, unusual or unforeseen events outside our control, such as, but not limited to, terrorism, natural disasters, epidemics, pandemics, political instability or other external factors. If we cancel or postpone your trip for one of these reasons where you are not in breach of these booking conditions you can either move your payment to a trip on an alternative date or we can provide you with a credit note. We are not responsible for any non-refundable incidental expenses that you may have incurred as a result of your booking.

By booking a trip with Valencia Mountain Enthusiasts you agree to abide by the authority of our trip leader. The decisions of the leader are final. If, in the opinion of the leader, your behavior or physical condition present a risk to the safety, welfare and well-being of yourself or the group as a whole you may be asked to leave the trip without the right to any refund for unused services.

Anyone attending a trip must at all times comply with the laws and regulations applicable in the country visited. Should you commit any illegal act when on the trip, you may be asked to leave the trip without the right to any refund for unused services.

Due to factors outside of our control like bad weather conditions or in regard to other safety reasons, Valencia Mountain Enthusiasts reserves the right to alter a planned trip agenda or cancel an activity. Changes may be necessary in a variety of areas – the accommodation used, the trip leaders, the itinerary. Such changes are rare but necessary at times and we will do our best to stick as closely as possible to the original planned details.

Transport to and from trips. Where our trips do not include transport, we are not responsible if 3rd party service providers alter or cancel their transport. This can include but is not limited to: flights to or from a destination, trains or buses to or from a trip. If the transport provider that you have chosen to a trip cancels or alters your transport, it is your responsibility to find an alternative, such as another flight to a destination, or taking a bus if the train isn’t operating etc

Clothing and equipment

For all activities, suitable clothing and equipment is required. This includes but isn’t limited to :
Footwear – sturdy hiking boots.
Clothing – warm layers in winter and something lighter for the summer. Waterproof layer in case of rain. No jeans.
As a participant, it is your responsibility to be suitably dressed and equipped for whatever activity you have chosen to do with us. If you are deemed by the trip leader to have inadequate clothing for the conditions then you will not be allowed to participate in the event. No refund or partial refund will be given in these circumstances.

Photos

You consent to us using images of you and put on the Valencia Mountain Enthusiasts website, Meetup or Social Media pages like Facebook and Instagram for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images.
If you do not wish this to happen please advise us in writing or by confirmed email (where we reply to confirm that the photo/s will not be used) within 2 working days of the trip.

Privacy policy

We understand your concerns about data and how it is stored and used and are committed to complying with all data protection laws including GDPR. This privacy policy explains how we use your data, what we use it for and who we share it with.

Personal information may be used for any purpose associated with the operation of the trip you have booked. The information may be disclosed to agents, service providers or other suppliers as necessary for that trip or as law requires to the emergency services. We will otherwise treat your details with confidentiality.

Types of data that could be collected and processed:

Sensitive data: Although this is rare, in some situations we may need to kindly request from you personal information that is more sensitive, such as:

– Full name, date of birth, address, mobile number, medical conditions, medication, allergies, dietary requirements, next of kin contacts – this is only requested and used with your consent for our overnight trips – this also applies to anyone else on the same booking when such information is provided.

– Payment details: When you purchase a service from Valencia Mountain Enthusiasts, your payment is made with the help of a third party agent serving as an intermediary in the process. Some of your data such as your full name and email address will be processed to finalize your booking and may be further used solely for communication purposes relating to the trip. Further details about bank payments from you and other details of products and services you have purchased from us are also processed at discretion for the purposes of booking and accounting.

We limit any sensitive personal data we collect to the minimum possible. Unless we have a specific lawful reason to use this information, we will ask for your consent to collect it.

Communication details: Any questions, advice, comments, feedback, complaints provided by you in the process of communication with us.

Retention periods:

We will only keep your personal data for as long as necessary to fulfill the purpose we collected it for, including for the purpose of satisfying any legal accounting or reporting requirements.

Sharing personal data:

In order to provide you with our services, we may share your personal information with third parties such as accommodation providers, transport companies, excursion providers. All third parties are required to equally respect your privacy and to treat your personal data in accordance with the law.